Payments and cancellations
Refund and withdrawal policy
Public version: 2026-08-01 · Subject to mandatory rules in your country.
Operator identity
- Registered name
- MAZET
- Nom commercial / d’exploitation
- ChiwaSchool (MAZET)
- SIREN
- 795 223 783
- SIRET
- 795 223 783 00031
- Phone
- +33 7 67 62 64 84
- Registered office
- 91 Route des Romains, 67200 Strasbourg, France
- Contact
- contact@chiwaschool.com
- Publication director
- MAZET
- Hosting provider
- ChiwaHost / IONOS
- Intra-community VAT
- Not applicable (no number)
La plateforme fait partie de l’écosystème de la maison mère ChiwaCloud, également exploitée par MAZET, l’opérateur identifié ci-dessus (entreprise individuelle).
EU 14-day withdrawal period
Where it applies to a distance service contract with a consumer, withdrawal may be exercised without justification for 14 days after the contract is concluded. If performance starts at your request during that period, the proportion already supplied may remain payable.
Completed services and digital content
The right may end after a service is fully performed following your express agreement and acknowledgement. For digital content supplied without a tangible medium, it may also end when access begins after your express consent and acknowledgement that the right will be lost.
Bookings for a specific date
Accommodation, catering, car rental and some leisure services for a specific date or period may fall under a statutory exception. The professional’s cancellation terms are then shown before payment.
Software subscriptions
Cancelling a subscription stops renewal under the terms shown in the billing area. Started billing periods are not automatically refunded except where required by law, after a billing error, for qualifying unavailability or under a more favourable commercial commitment.
Marketplace and direct sales
For marketplace services, the professional seller remains responsible and the platform helps process disputes and refunds. When the professional’s WordPress or WooCommerce site charges directly, that professional is the merchant responsible for the refund.
How to submit a request
Use the Contact page, select “Refund request” and provide your identity, order email, reference, date and reason. The request is logged and sent to the responsible merchant. Approved refunds are returned to the original payment method unless that is not reasonably possible.